Hyster enjoys a unique relationship with all our customers. We strive to produce total client satisfaction created through world class manufacturing. Our objective is to anticipate the requirements of each and every customer as well as address them with forklifts that provide the value, the performance and the dependability that they really need.
Hyster fully believes in starting with the client. The company performs annual focus groups and provides on-going voice of customer research which is conducted both online as well as in the field. We have more than 400 design engineers to translate that input into clever designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help make sure that the best equipment practices come together. Other advanced tools including dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to ensure the lowest cost of ownership and total dependability all of Hyster's equipment are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests happen in real-world customer applications in order to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total customer satisfaction and flawless quality 100% of the time, all the time.
Total Quality All The Time
To initiate excellence from the beginning, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities like part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits really hold each and every employee accountable for consistent quality, along with the 5s workplace organization in place to help us achieve it.
Hyster offers a range of excellent features as standard with all our products. By remaining dedicated to our focus on quality and safety, and by being innovative from beginning to end, we deliver several of the best material handling equipment on the market. These are just a few of the reasons Hyster has become a leader in the business.